A1. What payment methods are available for domain registrations and renewals?
You can purchase or renew your existing domain name using Visa, MasterCard, Discover, American Express, or a Diners Club credit card. Debit Cards are also accepted if the Visa logo is present on the debit card.
Back to the top

A2. What is the cost to register a domain name?
.COM/.NET  $25 USD per domain name, 2 year registration
.COM/.NET  $15 USD per domain name, 1 year registration (available 2Q 2004)
.ORG          $25 USD per domain name, 2 year registration
.BIZ            $25 USD per domain name, 2 year registration
.INFO          $15 USD per domain name, 2 year registration *
.CC             $40 USD per domain name, 1 year registration
.CN             $35 USD per domain name, 1 year registration
.US             $50 USD per domain name, 2 year registration
*special pricing
** reseller and bulk pricing is available for 25 or more domains
*** pricing subject to change

Back to the top

A3. Are you an accredited registrar?
Yes, we are an ICANN accredited domain name registrar. And we are officially licensed by all global registries that we represent, including - Verisign, Afilias, NeuLevel and NeuStar.
Back to the top

A4. How long does a new registration or modification take to be updated?
Registrations and modifications are submitted to the authoritative registry almost immediately upon receipt of your submission at the dotEarth.com website. New registrations and DNS modifications will generally take 24-48 hours to propagate throughout the Internet.
Back to the top

A5. What services are included with my domain registration?
All domains registered at dotEarth are welcome to use our online account management tools, free web templates site, free web forwarding, free email forwarding, free welcome page, or our free dns services.
Back to the top

A6. Do you offer web hosting?
Yes. dotEarth has partnered with Mailbox.biz to offer web and email hosting services. From a basic online business card to a full-blown e-commerce enabled online store, we offer a package to meet your needs. You can start with a basic package and upgrade anytime. Whichever plan you choose, you'll know that your Website will be up and running quickly and with ongoing reliability of 99.9% uptime. And you can manage your Website with ease thanks to WebsiteOS, our powerful yet simplified "control panel" that makes "website management" as easy as using a word processor! For a detailed description of our web and email hosting plans click here.
As an alternative to paid hosting, each dotEarth domain account includes our free web and email forwarding, and online templates. With the free web forwarding service, you can link your domain to an existing web site, or subfolder in your exising web site. The free email forwarding service allows you to connect your domain's incoming email, and forward it to an existing email box. Our enhanced forwarding allows up to 20 individual forwarding accounts plus a catch-all feature. The free template page allows you to design a simple custom page and message for your home page. To use these features, go to the following link: https://forward.dotEarth.com
Back to the top

A7. What is your postal mailing address?
Domain Registration Services
PO Box 447
Palmyra, NJ  08065   US
Back to the top

A8. What are Premium Domain Names and Reserved Domain Names?
Various registries may designate some names as a premium domain name. The registry typically charges a higher price than the price listed. This is not under our control. We will contact you for further instructions before completing your order if you order one of these names designated by the registry. Various registries may designate some names as a Reserved Domain Name. Various registries reserve some names for its own use, and may not mark them as registered. This is not under our control. We may only discover this at the time of attempted registration and will not be able to register these names. Any fees authorized and charged for these names will be fully refunded.
Back to the top

B1. What services are included with my domain registration?
All domains registered at dotEarth are welcome to use our online account management tools, free web templates site, free web forwarding, free email forwarding, free welcome page, or our free dns services.
Back to the top

B2. What is FREE Web Forwarding?
Web forwarding allows you to connect an unlimited number of new domains to an existing web site with no additional monthly fees. Unlike other URL forwarding services, our advanced web forwarding system supports masked and visible URL forwarding, allows users to directly access and bookmark individual pages and subdirectories using your domain, and enhances search engine results by providing keyword and description meta tags with your masked web forwarding.
Back to the top

B3. What is FREE Email Forwarding?
You can start using your new domain immediately as an email address with our catch-all email forwarding. This free service connects your new domain name to any existing email address. All email sent to your domain (eg, anyname@yourdomain.com) will be automatically redirected to the existing email box of your choice. Catch-all forwarding allows you to establish an unlimited number of email addresses, eg sales@yourdomain.com, support@yourdomain.com, john@yourdomain.com, etc. All email will be directed to the central email account for retrieval.
Back to the top

B4. What is the dotEarth FREE Web Template Site?
Dotearth's new web template service allows you to create a personalized web page for your domain name in minutes. You enter the personalized text and we provide a wide choice of backgrounds and graphics so you can give your page a unique feel. For example, you can list your domain name for sale and provide contact information so people can reach you. Or you can present information on your product(s) or service(s) or information about yourself. You can make updates to the web template online, at any time, changes can be viewed immediately!
Back to the top

B5. What is the dotEarth FREE DNS Service?
Use our DNS servers to connect your new domain to your own web or email server at no additional cost. Directly manage your domain's DNS record online using our web-based screens (A- record and MX-record).
These dotEarth.com Free Services can be set up at https://forward.dotEarth.com/
Back to the top

B6. I would like to use the dotEarth Free DNS/Web Forwarding services but my domain name is not currently using the dotEarth.com "Free Parking DNS"?
Please use the domain modification page (https://modify.dotEarth.com), change item 7 to "Free Parking", and click submit. Your domain will be installed into our Free Parking DNS within 24-48 hours.
Back to the top

B7. What is a domain name password and how do I retrieve mine?
The domain password is the secret word or phrase that you created and entered into the domain application item (0c). The holder of the domain password is assumed by us to have been granted apparent authority to modify, transfer, and control your domain. If you printed out the "success" page at the time of your registration, it can be found on it. You can use the password retrieval link on the dotEarth forwarding and modification log in pages to email the password to the current administrative contact email address.
Back to the top

C1. How do I connect my domain name to my web hosting company? How do I process a DNS MODIFICATION?
To connect your domain name to your new web hosting company you will need to update the DNS record on file for your domain name to your new hosting companies DNS records.
You can enter this information in our online modification form, if you need help you can contact dotEarth support at support@dotEarth.com
dotEarth Modification Form: https://modify.dotEarth.com
When changing dns first remove all of the existing dns information in section G and H of the modification form, then enter the new dns one time each. Last click submit. It will take 24-48 hours for the domain name to be updated on the new dns
Back to the top

C2. How long does a new registration or modification take to be updated?
Registrations and modifications are submitted to the authoritative registry almost immediately upon receipt of your submission at the dotEarth.com website. New registrations and DNS modifications will generally take 24-48 hours to propagate throughout the Internet.
Back to the top

C3. What is a domain name password and how do I retrieve mine?
The domain password is the secret word or phrase that you created and entered into the domain application item (0c). The holder of the domain password is assumed by us to have been granted apparent authority to modify, transfer, and control your domain.
If you printed out the "success" page at the time of your registration, it can be found on it. You can use the password retrieval link on the dotEarth forwarding and modification log in pages to email the password to the current administrative contact email address.
Back to the top

C4. How do I change my domain password?
Go to: https://modify.dotEarth.com
You can change domain password in line (0c).
Back to the top

C5. How do I update the email address or contact information listed on the domain name record?
You can update your domain name contact information anytime by logging onto our secure modification page located at https://modify.dotEarth.com/
Back to the top

C6. Why can't I change the registrant name on the modification form?
To ensure the security of your domain name registration the registrant name cannot be changed online. If you need to process a change of registrant for your domain name, please download the change of registrant form and follow the instructions: https://www.dotEarth.com/forms/domchange.pdf
Back to the top

C7. How can I add DNSSEC to my domain?
You can submit DNSSEC data for your domain name by filling the page locate at:
https://secure.dotearth.com/www.dotearth.com/us_dnssec_template.html link
There is no additional charge from us to add DNSSEC data to your domain record.
Back to the top

D1. How do I renew the domain name(s) I have registered with dotEarth.com?
You can enter a renewal request for your domain name online at https://renew.dotEarth.com/
The renewal years selected are added to the existing expiration date so no time is lost by renewing prior to the domain expiration date. It is recommended to renew early to avoid possible expiration of your domain.
Back to the top

D2. Does dotEarth send me notification when my domain name is going to expire?
Yes, we notify the domain names administrative contact and billing contact via the listed email address(es). We begin notification 90 days prior to the domains expiration and follow up with 60 day, 30 day and a final deletion notice.
In addition, we will fax a reminder to the billing fax number (for US and CA fax numbers).
Please visit the dotEarth modification link to change the email address or billing fax listed on a domain name record.
https://modify.dotEarth.com/
Back to the top

D3. How long does a domain name registrar transfer and renewal generally take?
A transfer of registrar and domain renewal can take from 5-7 days. It is a good idea to begin the transfer at least one to two weeks prior to your domain names expiration date. The renewal years you have chosen will be added to the existing domain name expiration date, no registration time is lost in an early renewal.
Back to the top

D4. How do I redeem my expired or deleted domain:
If your domain is in REDEMPTION PERIOD, you can initiate retrieval of these domains as follows:
download, complete and fax back the renewal form from
https://www.dotearth.com/forms/renew.pdf
or https://www.dotearth.com/forms/renew.html
Fax us the domains you wish to redeem together with credit card information and authorization for us to charge the appropriate amount for each redeemed domain. If you can send the fax by 4 PM ET (M-F, excluding holidays), we will attempt to process it before the Internic's daily cut off.
Back to the top

D5. How do I avoid inadvertent domain expiration?
Keep your domain contact information up-to-date!
After the domain is restored, we encourage you to visit:
https://modify.dotEarth.com
and update the billing and admin email addresses, and billing fax number to assure that our 90, 60, and 30 day renewal notices are properly received.
Using two different email addresses (admin and billing) will add reliability of delivery of notices. Also we suggest including a billing fax number for receiving renewal notices (US and CA).
Back to the top

E1. How do I transfer a domain name I currently have registered at different registrar to dotEarth.com?
To initiate a transfer of registrar to Domain Registration Services dba dotEarth.com please enter a renewal request online at https://renew.dotEarth.com/ You will be contacted by dotEarth.com at the current administrative contact email address listed in the whois for the domain name. You must reply to our request for transfer of registrar authorization in order to begin the transfer process.
Back to the top

E2. How long does a domain name registrar transfer and renewal generally take?
A transfer of registrar and domain renewal can take from 5-7 days. It is a good idea to begin the transfer at least one to two weeks prior to your domain names expiration date. The renewal years you have chosen will be added to the existing domain name expiration date, no registration time is lost in an early renewal.
Back to the top

F1. What is the Redemption Grace Period?
Redemption Grace Period was established by ICANN and the domain registries to provide a grace period when only the previous registrant of an expired domain could get it back. The Redemption Grace Period was created for the benefit of domain holders that failed to renew their domains on time, or whose domain was deleted for any other reason. More details on the Redemption Grace Period can be found at:
http://www.icann.org/minutes/report-vgrs-rgp-consolidate-23feb03.htm
http://www.icann.org/registrars/redemption-proposal-14feb02.htm
http://www.icann.org/registrars/redemption-supplement-20feb02.htm
Back to the top

F2. How do I redeem my expired or deleted domain:
If your domain is in REDEMPTION PERIOD, you can initiate retrieval of these domains as follows: download, complete and fax back the renewal form from
http://www.dotearth.com/forms/renew.pdf
or http://www.dotearth.com/forms/renew.html
Fax us the domains you wish to redeem together with credit card information and authorization for us to charge the appropriate amount for each redeemed domain. If you can send the fax by 4 PM ET (M-F, excluding holidays), we will attempt to process it before the Internic's daily cut off.
Our fax is:   +1 215 922 4961
Please note that the REDEMPTION PERIOD is a time-sensitive limited period, and redemption requests should be submitted for processing as soon as possible. Back to the top

F3. What is the fee for Redemption Grace Period processing:
Fees: (each redeemed domain)
Redemption Fee: $80 plus Renewal fees (regular price per year added)
Back to the top

F4. How do I avoid inadvertent domain expiration?
Keep your domain contact information up-to-date!
After the domain is restored, we encourage you to visit:
http://modify.dotEarth.com
and update the billing and admin email addresses, and billing fax number to assure that our 90, 60, and 30 day renewal notices are properly received.
Using two different email addresses (admin and billing) will add reliability of delivery of notices. Also we suggest including a billing fax number for receiving renewal notices that may be faxed (US and CA).
Back to the top

F5. What if I do not want to pay additional redemption fees? How can I get my domain back?
If you do not wish to pay additional Redemption Grace Period fees, the applicable Registry for your domain will release the domain for general public availability within approximately 35 days after its expiration/deletion date. Please be aware that the domain can then be registered by anyone on a first-come-first-serve basis. Also, the domain will not be functional while in Redemption Grace status.
Back to the top

G1. How to transfer a domain to another registar?
dotEarth's Transfer-Out Policy operates in accordance with ICANN's Inter-Registrar Transfer Policy (http://icann.org/en/transfers/).
To assist our customers in understanding how transfer-out requests work, the steps are described below.
The gaining (new) registrar provider must initiate the transfer of registrar request for the domain name, as the losing registrar dotEarth does not initiate the transfer of registrar request.
The gaining (new) registrar will require the domain's transfer authorization code, sometimes called the "AUTH-INFO CODE" (and possibly additional information) from the current domain holder, in accordance with the gaining (new) registrar's policies in order to formally initiate the domain transfer request.
The domain transfer authorization code is the same as the dotEarth domain password. They are one and the same in our domain administration system.
If you need a domain password/transfer authorization code, go to http://modify.dotEarth.com/ and click on the "Forgot Domain Password/Auth Code" link to have the password/transfer authorization code automatically sent to the administrative contact email address on record for the domain name.
dotEarth domains are typically not locked by default, so unless locked by you earlier, they will not require unlocking prior to initiating transfer. The domain lock status can be verified by examining the public WHOIS search results for the domain.
After the gaining (new) registrar formally initiates the domain transfer, the domain will show (pending-transfer) status in the domain's public WHOIS search results. The transfer will be completed automatically by the Registry after 5-days.
DotEarth will allow the registry auto-transfer to the gaining (new) registrar unless otherwise instructed by the you the current Registrant, your authorized agent/contact, or by ICANN or other valid legal authority.

Back to the top

OTHER.

1. What is your abuse contact?
Our abuse contact is abuse@dotearth.com

Back to the top